Merchandise Operations Associate (Data Validation)

Job Summary:

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States and Canada. Our brands are among the best known and respected in the industry, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, and West Elm. We successfully market our brands through three major channels – retail stores, catalogs, and the internet. One of the key growth strategies for Williams-Sonoma Inc. is global expansion. This expansion will be done through company-owned & operated stores/DTC channels, and through strategic franchise partnerships.

JOB PURPOSE:

We are seeking a detail-oriented and proactive Merchandise Operations Associate with a focus on SKU setup to join our dynamic team. This role is integral to our operations, ensuring that products are accurately entered into our inventory management system and are readily available for sale across various channels. The ideal candidate will process strong organizational skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. 

JOB RESPONSIBILITIES & DUTIES:

• SKU set-up and maintenance in the inventory management system.
• Verification of SKU data accuracy in various operating systems.
• Creation/Maintenance of Item Master foundation information (Merchandise Hierarchy, Attributes, Differentiators).
• Ensure all product information is accurate, and proactively address discrepancies. 
• Support and coordinate Merchants, Inventory Management, DC, and Call Center requests.
• Work closely with the Merchandise Operations Lead and cross-functional teams.
• Allocate task effectively, monitor performance, and ensure deadlines are met.
• Provide timely responses to SKU-related inquiries and ensure efficient issue resolution
• Coordinate/Change/Confirm Shipping methods by working with Merchants and the DC
• Ensure adherence to company policies and procedures in SKU management.
• Administrative tasks as needed.

JOB HOLDER’S COMPETENCIES & EXPERIENCE:

• 2-3 years relevant experience
• Excellent communication and collaborative skills
• Strong focus on accuracy and detail to ensure data integrity.
• Strong problem-solving skills with the ability to troubleshoot and resolve issues efficiently.
• Demonstrate time management, prioritization, and multi-tasking skills.
• Ability to track items and work in multiple systems simultaneously.
• Ability to develop and maintain working relationships with cross-functional teams.
• Proficiency with MS Outlook, Word, and Excel.
• Must be flexible & able to work in a fast paced, dynamic environment.
• Previous experience in the merchandise operations, inventory management, or a related role is highly desirable.

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