Sales Support Executive

The incumbent will provide proactive and comprehensive service to both internal and external customers in all aspects of the Company's import and export freight forwarding services.

• Receive requests to execute shipments and follow up with local/overseas product teams to make bookings.
• To conduct follow-up on the shipment status to be able to update the clients accordingly.
• Obtain rates from Crane offices/vendors and prepare costing sheets and quotations.
• Manage and grow business with our House Accounts.
• Support Sales Team in providing rate/service requests and support them on shipment related matters.
• To be able to provide freight solutions and propose to clients.
• Escalate shipment issues and help with resolution.
• Deliver exceptional customer service by addressing client inquiries and concerns promptly.

Requirements

• Able to perform independently & connect well in a team player environment.
• Take on additional responsibilities if required, demonstrating flexibility and adaptability.
• Tactful and courteous demeanor with excellent communication skills across all levels of stakeholders
• Meticulous, organized, and willing to go the extra mile to deliver excellent service to the client
• Effective team player
• Possess experience in freight forwarding.