Senior Account Manager
FormFactor
On-site
Singapore, Singapore
Manufacturing & Production
- Understand customer requirements; market conditions and generate sales revenue forecasts
- Be the key customer interface person to manage both sales project management and customer satisfaction metrics
- Build strong customer relationship to ensure service levels meets customer expectations
- Ensure timely internal communication so that strategies can be developed to optimize market penetration
- Development of key account strategies, management of cross account strategy discussion
- Others
- Serve as the point of contact for assigned customers account management matters
- Forecast and track customers account metrics
- Coordinate with team working on the same account to ensure consistent quality services and support
- Generate sales and expand assigned accounts business
- Achieving growth and hitting sales targets
- Provide field support to ensure customers’ success