Technical Service Specialist, Towers

Responsibilities:

• Provide warranty, service technical support, commissioning, troubleshooting and 3rd party breakdown repair to the authorised dealers and/or end users in compliance to the Product Manual
• Provide on-site technical assistance to conduct and oversee the rigging, troubleshooting and repairing of Manitowoc Crane product
• Train dealers representatives to commission the first new product model launched
• Communicate with the factory and colleagues within the Manitowoc group to resolve, find solutions and share experiences on product technical support related matters
• Analyzes reports of technical problems to determine trends affecting future design, production, service and maintenance processes and recommend modifications to eliminate future problems. 
• AssistS dealers/customers in providing technical assistance by way of phone support
• Process analytical skill in investigating Crane accident causes and to provide technical report.
• Any other adhoc job assigned by management or immediate supervisor.

 Requirements:

• Diploma in Engineering or other equivalent technical/vocasional qualification
• Minimum 2-years of relevant working experience
• Good knowledge and correct application of hand tools, electronic devices and computer
• Must be able to read and interpret schematics drawings
• Mature and independent in handling issue and problem solving
• WIlling to travel locally and overseas within short notices