Account Manager

Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

As a Senior Account Manager at Jellyfish, reporting to the Account Director, you will play a key role in managing client relationships, driving business growth, and ensuring operational excellence. You will act as a trusted advisor, aligning Jellyfish's solutions with client business objectives while proactively identifying opportunities for innovation and expansion. You will also contribute to internal team development by mentoring junior team members, optimizing client management processes, and fostering a culture of collaboration and excellence.

Your Primary Responsibilities include:

• Managing client relationships, serving as the primary point of contact for Enterprise clients or as the client lead for Scale accounts
• Driving account growth by identifying opportunities for new products, services, or initiatives, and aligning Jellyfish's solutions with client business objectives
• Ensuring operational excellence through effective project management, timely deliverables, and maintaining client health metrics
• Mentoring junior team members and contributing to the development of best-in-class client management practices
• Collaborating with cross-functional teams to ensure seamless project execution and fostering a culture of innovation
• Maintaining accurate client data in Salesforce and producing well-articulated briefs aligned with client goals
• Staying current with industry trends and acting as a trusted advisor to clients, promoting Jellyfish as a forward-thinking partner

Qualifications

• 2+ years of experience in Account/Client Management in an agency space.
• Bilingual proficiency in English and Mandarin/traditional Chinese.
• Excellent communication and presentation skills, with the ability to deliver clear, persuasive recommendations to clients and internal teams
• Strong analytical skills, including proficiency in using platforms like Google Analytics to optimise client outcomes and ROI
• Strategic thinking and proactive problem-solving abilities, with a focus on anticipating client needs and driving results
• Proven leadership experience, including mentoring junior team members and managing cross-functional teams
• Exceptional attention to detail and commitment to producing high-quality work
• Business acumen to align solutions with client objectives and drive account growth
• Proficiency in CRM systems, preferably Salesforce
• Client-centric mindset with a proactive approach to providing solutions
• Strong sense of ownership and accountability
• Ability to identify potential obstacles and develop actionable solutions

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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