Agency Success Job Scope
Irtish Consulting
Contract
On-site
Singapore, Singapore, Singapore
Sales
should have exp/knowledge in AI technology and product's features
Must have some presales/sales exp./ account management. It is more on Sales kind of role.
Soft Skill – Extrovert, Energetic..
Need people with max 10 yrs exp.
Engagement
Ensure there are new signups with agencies (free and enterprise)
- Present and demo product's capabilities
- Understand agency requirement
- Sharing of product pricing model
- Liaise and complete contractual agreement sign off with agency
Guide and ensure agency sign up for latest product feature (eg: Generative AI)
- Assist agency by troubleshoot and test negative results
- Coordinate with approval committees to ensure successful sign up
Manage agency clarifications regarding AI technology and product's features
Project Delivery
Create and manage project timeline once agency has agreed to sign up with product
- Conduct project kick-off with agency
- Ensure project is delivered on time
- Manage agency's stakeholders expectation
Work with DevOps and Product team
- Ensure testing and production environment is setup
Ensure project is delivered successfully
- Work with agency's tech and own team to publish product in chosen platform (eg: website)
- Conduct product training to agency
Relationship Management
Monitor product performance after Go-Live
- Provide additional coaching sessions if the performance score is 15% than median score
Maintain good relationship with agency
- Achieve CSAT >4 out 6
- Minimise product drop out from existing agencies
- Participants in team's sprint planning and update team of agency's feedback
Product Awareness
- Conduct Brown Bag sessions (once every quarter)
- Participants in LaunchPad sharing (once per mth)
- Organise product townhall (twice a year)
Qualifications:
- Minimum 2 years in IT related project rollout implementation
- Minimum 5 years of engaging and managing stakeholders (Business and IT)
- Basic understanding of generative AI related technologies
- Advantage if have been involved in government related projects and is aware of system and data security compliance.