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Assistant Director of Catering Sales (Groups & Catering)

Marriott Hotels Resorts
Full-time
On-site
Singapore, Singapore
Creative Industries
Description
JOB SUMMARY
Responsible for soliciting and managing group and catering opportunities. Achieve personal and team related revenue goals through revenue maximization of each opportunity. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.

 
JOB DUTIES & RESPONSIBILITIES
  • Manage and lead Sales Centre & Catering team members by training team members and monitoring progress towards team goals.
  • Achieve individual assigned sales goal and shared responsibility for team members to achieve total sales budget. Stay current with latest trends and derive creative upsell initiatives.
  • Respond to incoming group and catering opportunities for the property and prompt follow up of quotations within 24 hours.
  • Identifies, qualify, solicit and close group/catering business to achieve personal and property revenue goals.
  • Collaborate closely with proactive sales team to ensure effective communication to meet customer expectations.
  • Conduct site inspections of hotel facilities with clients, engage and demonstrate active listening skills and use negotiating skills with creative selling to close on business and negotiate contracts.
  • Conduct telemarketing calls to solicit for leads and generate new enquiries for the hotel.
  • Understand the properties primary target customer and service expectations; serve the customer by understanding the customer’s business needs and recommend appropriate business solutions, while building relationships and loyalty to the property and the brand.
  • Sales Administration. Ensure prompt attention and follow up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking space in Opera and Salesforce. Follow through on commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and handover of all the said documents.
  • Ensure accurate contract/offer before sending it to the customer. Gains commitment of customer through signed contract/offer. Once signed contract/offer is received, completes accurate, detailed turnover documentation for Event Management.
  • Explore all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, refer requests to other Marriott Hotel(s).
  • To be a team player motivating peers and subordinates in support of department goals, in sales and operations. Maintain professional interdepartmental relations and participate in hotel team building activities.
  • Abide by Marriott’s ethical business practices and adhere to hotel’s grooming standards, ownership, accountability and responsibility.
  • Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department.
 
JOB REQUIREMENTS
  • Minimum Diploma in Hotel Management and/or Sales & Marketing Management.
  • At least 5 years of a Managerial level in Hotel Groups and Catering Sales experience.
  • Strong negotiation skills to close deals and secure contracts.
  • Understanding of hotel business mix and sales strategies.
  • Ability to present ideas, expectations and information in a concise and well-organized manner.
  • Understanding and achievement of team and individual goals.
  • Effective time management skills.
  • Effective communication with clients, team members and other departments.
  • Demonstrated leadership skills.
  • Demonstrated customer development and relationship management skills.
  • Able to start work within short notice period.



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