Business Application IT Executive

Major Responsibilities

IT Support 
•    Installing and configuring computer hardware, software, systems, networks, printers and scanners
•    Monitoring and maintaining computer systems and networks
•    Responding in a timely manner to service issues and requests
•    Providing technical support across the company (this may be in person or over the phone)
•    Setting up accounts for new users
•    Repairing and replacing equipment as necessary
•    Troubleshoot hardware and software issues
•    Testing new technology
•    Training end-users on hardware functionality and software programs.
 

Project Management
•    Coordinate with stakeholders and external vendors engaged in the project
•    Develop and maintain detailed project plans
•    Manage project deliverables in line with the project plan
•    Record and manage project issues and escalate where necessary
•    Resolve cross-functional issues at project level
•    Manage project scope and change control and escalate issues where necessary
•    Monitor project progress and performance and provide progress updates to all stake holders
•    Manage project evaluation and dissemination activities
•    Work closely with users to ensure project meets business needs
•    Definition and management of the User Acceptance Testing program
•    Identify user training needs, devise, and manage user training programs
 

Business Applications & Software
•    Assist and support in the maintenance of business applications and software
•    Manage in the implementation and roll out process for both internal (regional and local team) and external (customers) parties
•    Develop materials and training programs requirements for the applications and software
•    Support both internal and external parties for solving trouble-related issues
•    Conduct internal and external working and training as and when required
•    Travel to external parties’ sites to provide training and application support
 

Qualifications 
•    Education: Diploma in Information Technology
•    Experience: 1-2 years of experience in similar role
•    Other Skills
•    A technical, logical thought process
•    Problem-solving skills
•    Communication skills
•    Establish good working relationship with stakeholders
•    Excellent organizational skill