Client Services Executive (Rakuten Insight)

Job Description:

About Rakuten Group, Inc.:

Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/

About Rakuten Asia:

Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.

Responsibilities:

You will be required to perform below listed duties and/or other duties as designated from time to time.

• Responsible for new client development and revenue targets for Singapore
• Client development shall include, but not be restricted to
  • Account management of key clients with the targeted numbers
  • Management, support and growth of other key accounts as assigned by Country Director Singapore
  • Contribute to sales expansion in Singapore under Country Director Singapore
  • Leads generation
  • Handling daily sales inquiries and prepare quotations and proposals for clients
  • Managing weekly sales progress and report to the top management
  • Following up on potential bids and sales issues from commissioned projects
  • Presenting Rakuten Insight’s services and products professionally to clients
  • Communicating with project teams across different countries effectively
  • Developing sales analysis and strategic business development plan to achieve sales target
  • Identifying new business opportunities and pro-actively approach new clients
  • Working closely with project managers to ensure timely delivery of projects to the highest quality

• In the course of general business, you may be required to supervise junior staff in your direct report line.
• Develop local vendor partnerships in order to best support demand from various offices
• Familiar with Tender systems
   

Mandatory Requirements

• 2–3 years of experience in Market Research or related field
• Proven experience managing sales or revenue targets independently
• Strong client relationship management skills
• Hands-on experience in:
  • Writing proposals
  • Questionnaire design
  • Fieldwork coordination
  • Data processing
• Ability to guide clients transitioning from traditional research to online methodologies
• Excellent presentation and communication skills
• Good understanding of sales & marketing principles
• Proficient in written and spoken English and Chinese
• Basic technical understanding of web, database, SasS , or statistical applications and gen AI tools /Microsoft tools knowledge excel/word /ppt
• Basic technical understanding of how the web works, including redirects, coding fundamentals, and concepts relevant to survey programming and panel backend management.