Client Success Manager

The opportunity

At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company’s success. We spend a great deal of time and energy to ensure we have the best people in the industry and that we foster an environment that they want to be a part of. We’re looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team. Our ideal candidate will share the tenacity and excitement we have for all things TechnologyAdvice.

Our client success team focuses on the happiness of our clients. Each Client Success Manager is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from on-boarding to delivered product.

Location: Singapore

What you'll do

• Work alongside Client Success Team Members and Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program
• Join all internal calls and post-sale client calls
• Prepare Kick-Off Call decks and join kick-off calls
• Gather and prepare materials for campaign launches
• Prepare regular client campaign reports 
• Monitors pacing and escalates potential concerns to Client Success and Sales counterparts 
• Works across multiple internal teams to support product and answer client questions 
• Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
• Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimizations for their campaigns 
• Logs all feedback from clients for internal stakeholders 
• Identify client, category and product trends 
• Consistently provides optimizations for campaign growth to clients 
• Utilizes several internal tools to review and analyze data, manage client accounts and support clients needs effectively 
• Help establish processes to increase efficiency and offer creative solutions to solve problems
• Help with onboarding new team members 

Who you are

• Bachelor's degree from recognized institution (or equivalent experience)
• Proficiency in Salesforce or other CRM tools
• Strong communication skills across digital platforms, including Slack, email, and phone
• Excellent time management and multitasking abilities while maintaining accuracy
• Highly organized and detail-oriented
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Comprehensive Medical and Dental Coverage: Employer-sponsored health plans to keep you and your family covered.
• Long Service Award: A special thank-you for your dedication and years of service with us.
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in Singapore at hire and must maintain authorization to work in Singapore throughout their employment with our company.