Customer Experience Specialist (Fresh Diploma/ University Graduate Opportunity) (114335)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

At TDCX, we are dedicated to delivering exceptional customer experiences. We are looking for enthusiastic, motivated, and customer-oriented individuals to join our team due to a growth opportunity. This is a great opportunity for fresh graduates to start their career with a dynamic and supportive company.

• Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone and email).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Recent University or Polytechnic graduates who are eager to launch your career in customer support.

• Great Communicator: You enjoy helping others and have strong verbal and written communication skills.

• Problem Solver: You approach challenges with a positive attitude and are motivated to find effective solutions.

• Adaptable: You are open to learning new tools and systems and thrive in a fast-paced environment.

• Multitasking Proficiency: You exhibit the ability to prioritize tasks effectively, adept at handling multiple tasks simultaneously while maintaining attention to detail.

• Customer-Focused: You are driven to deliver outstanding results consistently, going above and beyond to ensure a customized solution that meets each individual’s specific needs and concerns.

If you're looking to jumpstart your career in a role that offers training, development, and the excitement to make an impact, we’d love to hear from you!

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.