Customer Service Lenses

If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as Varilux, Crizal, Stellest), iconic brands that consumers love (such as Ray-Ban, Oakley, Oliver Peoples), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? ​

Join us in redefining the boundaries of what’s possible!​

Your role

We are looking for a Customer Service Officer to join our team working for the Wholesale business in Singapore. 

Main responsibilities:

• Order Management
  • Process customer orders accurately and efficiently
  • Track orders from placement to delivery, coordinating with logistics to ensure timely fulfillment
  • Handle returns in compliance with company policies
  • Maintain records of customer interactions, including inquiries, complaints, and resolutions
• Customer Support
  • Respond to customer inquiries via phone/email or chat
  • Handle customer complaints providing prompt and effective solutions
  • Provide Information about products, services and order status
  • Collaborate with internal departments (e.g E&M, logistics) to resolve issues that affect customer satisfaction
• Sales Support
  • Support the promotion of new products and services to customers

Network of interaction:

INTERNAL : Commercial, Logistics, E&M, Finance

EXTERNAL : Customer, Courier Service Provider

Main requirements:

• Education at least Higher Nitec
• Minimum of 2 years of experience in a customer support role is preferred
• Strong problem solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to handle difficult situations with patience and professionalism
• Capable of managing multiple tasks and effectively prioritizing workload
• Strong organizational skills with a focus on accuracy and efficiency
• IT savvy with basic proficiency in Excel
• Able to thrive in a fast-paced environment

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.

1. Gain access to countless opportunities for growth - whether horizontally, vertically, or internationally - within a globally recognized leader that has a strong presence worldwide and covers every step of the value creation process (from R&D to Manufacturing, from Distribution to Stores, and everything in between).
2. Join the Employee Shareholding Program to share in the Company’s success and directly benefit from EssilorLuxottica’s growth.
3. Possibility of flexible ways of working and entitlement to a set number of paid days off each year to relax, recharge, spend time with family and pursue personal interests.  
4. Enjoy team-building events and recreational activities organized by our volunteer-based ‘Happiness Committee’ in Singapore.  
5. Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight.
6. Medical benefits including health insurance coverage for hospital & surgical, outpatient - general practitioner and specialist, TCM, dental, and mental wellbeing.

Recruiting process

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.​

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.