Customer Service Optician

If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as Varilux, Crizal, Stellest), iconic brands that consumers love (such as Ray-Ban, Oakley, Oliver Peoples), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? ​

Join us in redefining the boundaries of what’s possible!​

Your role

We are looking for a passionate and skilled Optician to join our Customer Service team in Singapore. As an Optician in this role, you will combine your technical expertise with exceptional customer service skills to provide expert support to our Wholesale customers. You will serve as a key point of reference for troubleshooting and resolving issues, ensuring customers receive the highest level of service and satisfaction.

Main responsibilities  
•    Technical Expertise & Troubleshooting

• Serve as the go-to expert for troubleshooting technical product issues, offering expert advice to both customers and internal teams.
• Resolve product-related inquiries and issues with precision, leveraging your optician knowledge to provide solutions.

•    Order Management 

• Process customer orders accurately and efficiently, ensuring all order details are cor-rect. 
• Track orders from placement through to delivery, coordinating with logistics to ensure timely and accurate fulfillment. 
• Handle returns in accordance with company policies and procedures. 
• Maintain comprehensive records of customer interactions, including inquiries, complaints, and resolutions, ensuring proper documentation for future reference.

•    Customer Support

• Respond to customer inquiries via phone, email, or chat, offering expert advice and assistance. 
• Address customer complaints and provide prompt, effective solutions, ensuring high customer satisfaction. 
• Provide detailed information about products, services, and order status. 
• Collaborate with internal teams, including E&M, logistics, and other departments, to resolve issues and ensure smooth service delivery.

•    Sales Support

• Support the promotion of new products and services to customers, providing tech-nical guidance and product recommendations. 
• Assist customers in understanding product features and benefits, fostering confidence in product purchases.

Main requirements
•    Higher Nitec in Opticianry or equivalent qualification. 
•    Proven experience in customer service, preferably in an optician or retail setting. 
•    Strong technical knowledge of optical products and services. 
•    Excellent communication skills, both written and verbal. 
•    Customer-focused with a passion for exceptional service. 
•    Ability to troubleshoot technical issues effectively and efficiently. 
•    Strong organizational skills and attention to detail. 
•    Ability to work well independently and as part of a team. 
•    Capable of managing multiple tasks and effectively prioritizing workload. 
•    IT savvy with basic proficiency in Excel and able to thrive in a fast-paced environment.

What’s in it for you

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us.

1. Gain access to countless opportunities for growth - whether horizontally, vertically, or internationally - within a globally recognized leader that has a strong presence worldwide and covers every step of the value creation process (from R&D to Manufacturing, from Distribution to Stores, and everything in between).
2. Join the Employee Shareholding Program to share in the Company’s success and directly benefit from EssilorLuxottica’s growth.
3. Possibility of flexible ways of working and entitlement to a set number of paid days off each year to relax, recharge, spend time with family and pursue personal interests.  
4. Enjoy team-building events and recreational activities organized by our volunteer-based ‘Happiness Committee’ in Singapore.  
5. Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight.
6. Medical benefits including health insurance coverage for hospital & surgical, outpatient - general practitioner and specialist, TCM, dental, and mental wellbeing.

Recruiting process

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.​

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.