Customer Service Representative (Based in Singapore)

We’re seeking a proactive Customer Service Representative to support our Supermom programs (preschools and primary after-school student care, beauty and SG60 Pregnancy Campaign. This role involves managing inquiries, follow-ups, arranging school tours, promoting scholarships, and assisting with enrolments to provide an exceptional experience for parents.

Key Responsibilities:

• Respond to Inquiries: Handle parent inquiries about scholarship programs through phone, email, and other channels.
• Follow-Up: Nurture leads by following up with interested parents and guiding them through the application process.
• Arrange School Tours: Coordinate and schedule school tours for prospective applicants, update tracker sheets with respective schools promptly and be present as a representative at the school tour. (Tours will be lead by the school)
• Promote Scholarships: Actively promote the scholarship programs through various marketing channels in collaboration with Community team
• Support Enrolments: Assist parents with FAQs, consent, enquiries and ensure smooth processing.
• Customer Support: Provide ongoing support to parents throughout the scholarship journey, maintaining high customer satisfaction.
• Team work : To Support Campaign Associate Director
• Validate sign ups: To validate submissions of and ensure accurate data entry.
• Customer Support: Check and reply to customer emails/messages. Reply using standard templates based on the users registration status. To check with Campaign Manager if unable to respond using the templates.

Requirements:

• Preferred O-Level qualification or higher.
• Fresh graduates are welcomed to apply.
• Ability to speak, read, and understand conversational English and Chinese.
• Proven experience in customer service, sales support, or a related field.
• Excellent communication skills, both written and verbal, with a customer-first attitude.
• Strong organizational skills and attention to detail for tracking inquiries, follow-ups, and enrolments.
• Ability to coordinate schedules and manage multiple tasks efficiently.
• Comfortable handling customer interactions across WhatsApp, social media messengers, and appointment booking platforms (both online and offline).