Day Shift Duty Officer (3 Days On / 3 Days Off)

About B&H Worldwide

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards.  Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry

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Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

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Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

Where to find more information about us:            https://bhworldwide.com/​

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The Opportunity

The Duty Officer is responsible for ensuring Import / Export shipments are managed and completed effectively, efficiently and compliantly from start to finish, delivering Best in Class service to our customers at all times.

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Location: Singapore 

Line Manager: Operations Supervisor​​

Working Pattern: Working hours 7am to 7pm, excluding 1 hour lunch, on a 3 days on / 3 days off working pattern 

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Key Role Accountabilities

General Duties: Operations 

• Work within the Operations team, to complete import / export shipments from start to finish, effectively managing and expediting AOG shipments and handling logistics and third-party inventory shipments, always ensuring excellent customer service.
• Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate individual file.
• Ensure calls are answered and email correspondence managed within the defined Group Service Standards guidelines, deleting any unnecessary emails, to ensure efficiency and Best in Class service.
• Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.
• Liaise and negotiate with the suppliers to ensure costs are being provided at the time of booking.
• Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities.
• Efficiently and effectively complete the booking and execution of AWBs and declaring Tradnet permits.  
• Provide ‘collection / delivery notes’ and / or notification ‘in writing’ of all relevant collection / delivery instructions.
• Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard.
• Liaise with Warehouse and Transport Department for reliable distribution for imports / exports.
• Arrange direct drives as per customer requests.
• Arrange On Board Couriers when necessary.
• Ensure that any customer service failures, billing issues, other issues and / or errors are reported without delay to your line manager and Station Manager.
• Deal with inventory requirements, logging incoming and outgoing shipments that are stored in our warehouse.

Accounting & Reporting 

• Review and identify areas to maximise profitability by proactive file management.
• Ensure all billing is carried out within Company timeframes, monitoring and ensuring correct input of purchase costs into the system enabling accurate billing and profit reporting.
• ​Follow B&H Worldwide company Processes and Standard operating procedures ensuring company KPIs are met and proactively manage operational files through agreed KPIs.

Customer Focus: 

• Answer and return customer emails and calls in a timely manner and to agreed standards.
• Be polite and provide a professional and responsive service to customers, industry partners and team members.
• Communicate any delays, changes, or issues promptly to the Operations team and customers as required.  

​Compliance and Health & Safety 

• Adhere to the Company health and safety policy, and other requirements relating to care of equipment, warehouse and operations.
• Ensure all operations are complaint in relation to AEO regulations, Customs etc.
• Complete all shipments within the parameters of the ISO 9001:2015 QMS.
• Be aware of the standards expected in respect of the job, attendance, time keeping and behaviour and the standards set out in the handbook and the HR Policy Manual.
• Make sure you understand and adhere to any existing policy changes or any new policies.

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Your Experience

• This role needs to be underpinned by excellent customer service skills. ​You will have excellent attention to detail and possess a sound knowledge of Import / Export processes.
• Proven experience working in a fast-paced environment, preferably with aerospace logistics industry.
• Sound knowledge of Microsoft suite, including Word, Excel and PowerPoint. 
• The ability to work pro-actively using own initiative.
• Strong communication skills, both written and verbal.
• Previous experience dealing with a varied customer base
• Ability to build strong relationships.
• Problem solving skills, with the ability to consider several possible options and decide on most appropriate method.
• Ability to work pro-actively using own initiative.
• Strong organisational skills with the ability to prioritise as well as focus on the detail
• Excellent process and planning skills.
• Strong commercial awareness, understands impact of actions
• Experience of working with Cargowise and Dangerous Goods Compliant would be an advantage

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What We Offer:

• Competitive salary, including night shift allowance 
• Health insurance
• Paid vacation, and an additional day for your birthday.
  
• Employee Assistance Programme.
• Free on-site parking.
• Opportunity to grow expertise through ongoing coaching, training and development sessions.
  

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B&H Worldwide are an equal opportunity employer. ​We are committed to creating an inclusive and diverse environment for all team members. ​If you do require any reasonable adjustments or support during the application process; please contact [email protected]