Destination Manager (Viator)

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

We are seeking a driven and high-performing Destination Manager who will be responsible for the health and quality of the Viator product offering across their assigned geographical territory.  The Destination Manager will have a deep understanding of key trends, opportunities, and challenges within their destination and work to optimize our product offering to best match the consumer demand in terms of product variety, pricing, and availability.

You are a brand ambassador that will focus on growing your destination as well as Viator's positioning within your given destination. You will be responsible for meeting/exceeding destination level key performance indicators and maintaining/improving the overall commercial health of your destination.  In this role you will be working with both internal and external stakeholders to align on necessary product offerings in the designated destination(s), carrying out critically important tasks to maintain and grow our competitive advantage in the given territory.

As a Destination Manager, you will be responsible for the following:

• Responsible for curating and maintaining a best-in-class product offering for the assigned destinations.
• Strategically acquire new inventory to address product gaps and highlight innovative offerings. 
• Build and strengthen assigned destinations to enhance product selection and increase brand awareness. 
• Negotiate favorable commercial terms and monitor key metrics, taking necessary actions. 
• Ensure consistent availability and quality of key products and drive continuous improvement by aligning offerings with customer preferences.
• Establishing yourself and Viator as strong members in the operator community of your designated destination.

The ideal candidate for this role will exemplify the following characteristics:

3-5 years in B2B Account management or Sales

• Online Travel Agency, operator, or travel experience is a plus

Entrepreneurial & Commercially Driven

• Focused on growing the business and destination.
• Highly skilled in securing favorable terms and maintaining relationships
• Passionate about achieving success and excellence
• Committed to serving customer partners and sharing knowledge

Growth and Results Oriented

• Continuously improving both personally and for the company
• Passionate about achieving success and excellence
• Skilled in leveraging professional connections
• Embraces new ideas and works well in teams

Detail-Oriented

• Strong technical background and data analysis abilities
• Understanding of the travel landscape is preferred
• Proven track record of working in a fast paced and dynamic environment
• Clear and impactful in communication

Language Skills: Vietnamese preferred but not mandatory

Candidates with non-traditional backgrounds are strongly encouraged to apply

 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.