Digital Product Specialist - Clicks Management SG

Responsibilities:

• Plan and prioritise Clicks projects and enhancements in alignment with business plans & initiatives.
• Promote usage of Clicks.
• Enhance digital user journey and UI/UX. 
• Develop more digital sales capabilities & cross-sell opportunities.
• Work with IT and relevant parties to ensure smooth project implementation and system launches.
• Manage Clicks production bugs and customer issues and work with IT to ensure proper resolution.
• Ensure Clicks uptime target is met.
• Own Clicks Operations Manual.
• Oversee consistency of design and requirements for new Clicks transactions.
• Work closely with IT, Compliance, Risk to ensure Clicks comply with regulatory requirements.
• Met & comply with regulatory requirements.
• Analyse recurring customer issues and initiate changes to ensure proper resolution and stable system.
• Facilitate and integrate Clicks functional upgrades.
• Design and organize workshops to break down the journey, identify pain points and brainstorm solutions to promote usage.
• Write detailed business user requirements, documenting end-to-end customer experience touch points.
• Drive initiatives that contribute to long term operational excellence and usage growth.

Requirements:

Qualifications

• Degree in any discipline, or Diploma

Relevant Work Experience 

• A broad knowledge of Consumer Banking business and managing enhancements and development of Digital Banking related services
• 5 years+ experience in a financial institution, consumer business environment managing a product / channel

Technical/Functional Skills

• Research, analytical and planning skills with finance skills such as working on budget and related business metrics
• Business analysts skills to develop user requriements and work with IT on solutioning

Personal Skills (Soft Competencies)

• Excellent oral communication and presentation skills
• Culturally mature and able to work with varied teams and partners
• Collaboration skills, able to influence, build relationship and manage conflicts
• Motivated, able to work independently and proactively in a fast paced and changing environment