Distribution Support Executive (6 months contract)

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.

For more information, please visit www.fwd.com

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

We are seeking a highly organized and detail-oriented Distribution Support Executive to join our team on a contract basis. The ideal candidate will be responsible for overseeing agent maintenance, system testing, onboarding new firms, handling payments, and generating reports. This role requires collaboration with various departments to ensure smooth operations and adherence to regulatory requirements, while also taking additional instructions from the manager.

JOB SCPOE AND RESPONSIBILITIES:

• Agent Maintenance:
  • Oversee the creation, termination, suspension, and promotion of agent codes.
  • Manage proxy requests and update agent information.
• System Testing:
  • Conduct testing for new product launches, new firm launches, and system maintenance
• New Firm Onboarding:
  • Facilitate the launch of new products and riders
  • Manage distribution agreements and product due diligence
• Reports and Payments:
  • Generate and send various reports including commission and incentives
  • Process commission and incentive payments
• Ad Hoc Matters:
  • Respond to email inquiries and manage email whitelisting applications

QUALIFICATIONS / EXPERIENCE

• Minimum Diploma in any discipline
• 1 to 2 years of relevant experience

KNOWLEDGE, SKILLS & ABILITY

• Good understanding of life insurance operations in IFA, Bancassurance and Brokers.
• Proven track record of strong administrative experience with a high level of accuracy and self-starter attitude.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent communication skills.
• Proficiency in relevant systems and software (e.g. AS400, Jira).