English Mandarin Speaking Virtual Assistant for LTVplus Mandarin Speaker

MRF F622

Is This YOU? Then We Want to Meet You!

• You have over 2 years of experience in customer service and are passionate about delivering great support.
• You’re proficient in using platforms like Front and Aircall, and you can handle multiple tasks seamlessly without missing a beat.
• You have excellent attention to detail and the decision-making skills needed to solve problems efficiently.
• You’re adaptable and can handle diverse customer needs with a positive and professional attitude.
• You’re a quick learner who’s always up for a challenge and thrives in a fast-paced environment.

🌟 Who We Are:

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

🖥️ Tech Checklist – Gotta Have It!

Requirements
Experience with Client Management, Client Retention, Upselling/Cross selling
Fluent in Mandarin (verbal and written)
Fluent in English (verbal and written)
Can have background in Customer Service and/or Sales
1-2 years experience in Customer Success Management role

📋 Your Mission Will Be To:

Responsibilities

• Maintain a ‘high-level view" of the entire support process
• Share feedback from the client with the internal team and vice versa
• Conduct regular meetings/catch-ups with customers
• Send out Quarterly NPS Survey and identify customer sentiment/temperature on a weekly basis
• Send out Quarterly Report to customers
• Send out Monthly Business review internally
• Be a point of contact for clients 
• Communicate training/headcount needs to the Training/Recruitment Team.
• Ad-hoc tasks, relating to the role.

Nice to have
Exposure to different omni channel platforms like Zendesk, Gorgias, etc. 
Working conditions

• Conducive to Zoom calls (great internet speed, quiet environment, back up internet)

Skills
CUSTOMER SUCCESS CLIENT RETENTION CLIENT MANAGEMENT

Ready to join a team that values your problem-solving skills and customer-centric mindset? We can’t wait to meet you!

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted