Executive, Operations-Customer Services (01-Year Contract)
Liberty Insurance
Contract
On-site
Singapore, Singapore
Sales
Job Summary
This role will handle calls and emails for in-scope inquiries for all lines of general insurance business.
This role will handle calls and emails for in-scope inquiries for all lines of general insurance business.
Job Description
- Handle all in scope inquiries for all lines of general insurance business
- Assist agents and customers with renewals, quotations, endorsements
- Reply to email inquiries for motor insurance and other general insurance policies
- Support customer service hotline
- Meeting Service levels and KPIs defined by the Company
- Escalation of cases when required
- Attend to walk-in Agents/Customers on motor policies
- Administrative work related to payment reconciliation
- Any other tasks assigned
- Diploma and above
- Writes well and speaks fluently in English, Mandarin to support customers
- 1-2 years work experience in insurance industry, in particular motor insurance
- Prefer to be BCP, PGI certified
- Familiar with MS Office
- Flair in customer service
- T​​​​eam player, willingness to learn, positive mindset