Responsible for providing the first line of on-site field system break-fix support and installations that includes hardware and software. Interfacing with other parts of the organization to complete work according to the provided action plans. Perform install, cable, configure, maintain servers and other infrastructure components to achieve high availability and performance of the Oracle Cloud environment. Provide site coverage for dedicated cloud at customer or multi cloud sites.
Provides a high level of customer satisfaction through the effective delivery of technical onsite support and installations. This will include break-fix tasks, hardware product and software installations, site planning, problem escalation and managing installations.
Support Data center activities in Oracle Cloud environment which includes rack and stack, cabling work, server hardware and other appliances deployment/decommission, inventory management controls (Scanning, reconciliation), troubleshoot offline/downed server issues, manage inbound/outbound shipping tickets, etc
Understands service processes and options.
Able to solve the problems for products where training has been completed and to create action plans to drive further analysis when increased work experience has been gained.
Assists in developing, reviewing, and implementing hardware installation plans.
Works primarily at customer sites or data centers.
May need to be able to travel at short notice - short term, within region, potentially globally.
Requires a 7x24-hours commitment to participate in the regional/country standby rotation program or shift work.
Note: This candidate must be a Singapore Citizen as part of the job scope require to perform onsite work at Secured Government Data centers.
Ideally the candidate should possess
Career Level - IC3