Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
Key Responsibilities
Incident & Request Management
- Swiftly resolve incidents impacting users, ensuring thorough investigation and communication throughout the incident lifecycle.
- Proactively identify workarounds and coordinate stakeholders during major incidents.
- Prioritize and handle user requests effectively, escalating when necessary while remaining the primary point of contact.
- Communicate clearly and promptly with users, senior management, and IT stakeholders.
Problem Management & Continuous Improvement
- Identify root causes of recurring issues and propose sustainable solutions (e.g., automation, feature enhancements).
- Maintain a knowledge base and collaborate with build and operations teams.
- Conduct user training to reduce repetitive requests and improve system usage.
Application Monitoring & Support
- Define and implement application monitoring (preferably as code) for early incident detection.
- Monitor and supervise daily/monthly batch processes, ensuring minimal downtime.
- Provide Level 2 support to back-office users and coordinate cross-team incident resolution.
Production & Deployment
- Participate in production deployments, including weekend releases (on a rotational basis).
- Validate releases and ensure smooth transition to production environments.
Technical Skills
- Languages: Java, PL/SQL, Python, Shell scripting, PowerShell, SQL
- Platforms: UNIX/Linux
- Databases: Oracle, Sybase, Big Data technologies
- Tools: ElasticSearch, Grafana, Prometheus, Kibana, Control-M, Kafka, Confluence, Jira, GitLab, MQ Series
- DevOps: Git, Maven/Gradle/NuGet, Ansible, Jenkins, Docker, Kubernetes
Domain Expertise
- Strong experience in the capital markets domain, particularly in back-office operations and support.
- Deep understanding of financial instruments such as Repos, Bonds, Securities, and the trade lifecycle.
- Familiarity with regulatory reporting (e.g., MMSR).
- Experience supporting capital market applications and trading systems, ideally within Market Risk or Front Office environments.
- Solid grasp of financial products including Treasury, FX, Credit, IRD, Bonds, RSF, etc.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.