What You Will Do:
· One
face of IT to the assigned business entity and its stakeholders, including
escalation management. Be part of Site Management Team
· Consult
business on available IT services & solutions for benefit / impact /
challenges involved
· Local
IT Demand management ensuring business utilization, awareness and knowledge of
formal CCB process
· Provide
recommend on IT solution to meet business needs and drive implementation
solution
· Drive
the local IT landscape/lifecycle for business efficiency with business and IT
along business and strategic IT objectives
· Leads
and manages the local site people, suppliers and activities related to the
delivery and support of process and IT Operations for company IT
Infrastructure and Operations.
· Manage,
coordinate and participate Local, Regional IT Infrastructure and Operation
projects
· Responsible
for all site services inclusive of LAN, WAN, Service Desk, Local/Remote Data
Center, Messaging, Operational cost transparency, Service performance against
SLA’s
· Coordinating
Infrastructure and Operations activities and responsiveness across all aspects
of Infrastructure and Operations.
· Customer
Care and supporting staff functions of Strategy and Planning, Visibility,
Communications, Compliance, Finance.
· Understands
and contributes to the development of the Sites demand for Services and
portfolio of Business Applications changes and demand for new business systems
capabilities.
· Forecasting,
monitoring and reporting of demand and fulfillment for catalog and non-catalog
capabilities and services.
· Financial
planning, monitoring, and reporting of Site Infrastructure & Operations
financial performance
· Sets
priorities for Continual Service Improvement against both internal and external
references and communicates to delivery units including partners.
· Performs
Monthly review of Operations Site performance with Site Business management and
IT Management
· Local
software application management and compliance
· Manages
local staff according to company HR policies
· Ensure
IT Service meets Audit compliance
· At
least 8 years working experience in IT out of which at least 4 years of
demonstrated experience in managing IT Infra projects or improvement programs,
influencing business leadership.
· 4
years working experience in managing complex IT infrastructure and Operations
· Working
knowledge of Incident/Problem/Change management frameworks such as ITIL
(certification is a plus).
· Service
desk support management
· Experience
in Network management, Data Center operations
· Experienced
and skilled in working with virtual teams cross-function and cross the globe in
a large international company
· Ability
to understand business priorities and translate them into opportunities enabled
by IT
· Business
operational experience in semiconductor manufacturing is preferred
· Energy
and self-propelling with high level of inter-personal skills
· Strong
analytical and soft skills
· Ability
to deal with complex organizations and situations and the ability to deliver
under pressure;
· Team
player and experienced team builder combined with strong leadership skills