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IT Infrastructure and Operations Manager

Uni Connect
Full-time
On-site
Singapore, North East, Singapore
Manufacturing & Production

 

What You Will Do:

·       One face of IT to the assigned business entity and its stakeholders, including escalation management. Be part of Site Management Team

·       Consult business on available IT services & solutions for benefit / impact / challenges involved

·       Local IT Demand management ensuring business utilization, awareness and knowledge of formal CCB process

·       Provide recommend on IT solution to meet business needs and drive implementation solution

·       Drive the local IT landscape/lifecycle for business efficiency with business and IT along business and strategic IT objectives

·       Leads and manages the local site people, suppliers and activities related to the delivery and support of process and IT Operations for company IT Infrastructure and Operations.

·       Manage, coordinate and participate Local, Regional IT Infrastructure and Operation projects

·       Responsible for all site services inclusive of LAN, WAN, Service Desk, Local/Remote Data Center, Messaging, Operational cost transparency, Service performance against SLA’s

·       Coordinating Infrastructure and Operations activities and responsiveness across all aspects of Infrastructure and Operations.

·       Customer Care and supporting staff functions of Strategy and Planning, Visibility, Communications, Compliance, Finance.

·       Understands and contributes to the development of the Sites demand for Services and portfolio of Business Applications changes and demand for new business systems capabilities.

·       Forecasting, monitoring and reporting of demand and fulfillment for catalog and non-catalog capabilities and services.

·       Financial planning, monitoring, and reporting of Site Infrastructure & Operations financial performance

·       Sets priorities for Continual Service Improvement against both internal and external references and communicates to delivery units including partners.

·       Performs Monthly review of Operations Site performance with Site Business management and IT Management

·       Local software application management and compliance

·       Manages local staff according to company HR policies

·       Ensure IT Service meets Audit compliance



Requirements

·       At least 8 years working experience in IT out of which at least 4 years of demonstrated experience in managing IT Infra projects or improvement programs, influencing business leadership.

·       4 years working experience in managing complex IT infrastructure and Operations

·       Working knowledge of Incident/Problem/Change management frameworks such as ITIL (certification is a plus).

·       Service desk support management

·       Experience in Network management, Data Center operations

·       Experienced and skilled in working with virtual teams cross-function and cross the globe in a large international company

·       Ability to understand business priorities and translate them into opportunities enabled by IT

·       Business operational experience in semiconductor manufacturing is preferred

·       Energy and self-propelling with high level of inter-personal skills

·       Strong analytical and soft skills

·       Ability to deal with complex organizations and situations and the ability to deliver under pressure;

·       Team player and experienced team builder combined with strong leadership skills

Fluency in English (Spoken and Written)

Apply now