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IT Support Engineer (4 months contract)

EIRE Systems
Contract
On-site
Singapore, Singapore, Singapore
Customer Service
Responsibilities:
  • Manage the performance of services to customers.
  • Ensure that service levels are achieved in line with contracts and that customers’ expectations are met or exceeded.
  • Ultimate responsibility for ownership of all customers’ incidents or logged service requests.
  • Track the incidents to conclusion in line with SLAs and quality standards.
  • Manage critical customer’s incidents, associated to customer communication, activities and any appropriate escalations.
  • Provide information about incidents analysis and KPIs.
  • Build services relationship with customers and conduct service reviews for key customers.
  • Review performance reports, service improvements, service quality and processes.
  • Provide management and performance reports
Requirements
  • Provide on-site technical support for PC (hardware and software), voice equipment and mobile device (Smartphone and Tablet)
  • Perform basic hardware moves and changes
  • Physically set up computers and software system installation
  • Record all tasks and incidents in ticket tracking system
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to Customer
  • Proactively inform management of trends, significant problems and expected delays
  • Update and manage inventory on new incoming hardware orders
  • Communicate with vendors for incoming hardware orders and repairs.
Interested candidates please send your CV to malar.kannan@eiresystems.com

 
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