M05

Responsibilities

• Develop integrations between Salesforce and external systems using REST/SOAP APIs and MuleSoft integration services
• Participate in Agile sprint activities including backlog grooming, sprint planning, development, testing, and deployment
• Develop solutions based on user stories, acceptance criteria, UX designs, and technical specifications documented in JIRA and Confluence
• Collaborate with Solution Architects, Tech Leads, Business Analysts, and Product Managers to translate business requirements into technical solutions
• Perform unit testing, support SIT/UAT activities, and resolve defects to ensure quality deliverables
• Troubleshoot and resolve issues across Salesforce environments while ensuring platform stability and minimal downtime
• Support deployment activities across development, SIT, UAT, staging, and production environments
• Follow established development standards, GitLab version control practices, and CI/CD deployment processes
• Create and maintain technical documentation including technical designs, deployment procedures, and operational playbooks
• Continuously improve application performance, maintainability, and user experience following Salesforce best practices

Design, develop, and customise Salesforce solutions using:

• Apex
• Lightning Web Components (LWC)
• Salesforce Flows
• Custom Objects
• Validation Rules
• Omnistudio components (where applicable)
• Action Plan
• Document Generation

Configure and implement Salesforce platform capabilities, primarily on:

• Public Sector Solutions
• Service Cloud
• Experience Cloud (where applicable)

Requirements

• Degree in Computer Science, Information Technology, Engineering, or related discipline
• Minimum 3 years of experience in Salesforce development and administration
• Familiarity with Agile delivery methodologies and tools such as JIRA and Confluence
• Experience with version control systems such as Git/GitLab
• Familiarity with CI/CD pipelines and DevOps practices for Salesforce deployments
• Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively
• Good communication and stakeholder management skills, with the ability to work effectively in cross-functional teams
• Experience with Omnistudio or Salesforce Public Sector Solutions is an advantage
• Experience integrating with MuleSoft or middleware platforms is an advantage
• Exposure to enterprise case management systems or large-scale digital transformation projects is preferred
• Experience with AI-related Salesforce capabilities such as Agentforce is a plus
• Salesforce Certified Platform Developer II certification is a plus
• Strong sense of ownership, teamwork, and continuous learning mindset

Salesforce certifications such as:

• Salesforce Certified Platform Developer I
• Salesforce Administrator

Strong hands-on experience with:

• Apex
• SOQL/SOSL
• Lightning Web Components (LWC)
• Salesforce Flows and automation tools

Strong understanding of Salesforce platform capabilities, particularly:

• Service Cloud
• Experience Cloud

Experience with:

• REST/SOAP APIs
• Salesforce integration patterns
• External system integrations

Good understanding of:

• Salesforce data modelling
• Salesforce security model (roles, profiles, permission sets, public groups)
• Validation rules and automation capabilities