Regional Service Manager Asia
Globe Tracker ApS
Full-time
On-site
Singapore, –, Singapore
Manufacturing & Production
Reports to:<\/b>
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Manager Global Service Engineering
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As Regional Service Engineer you provide service to Globe Tracker’s customers in the broadest sense possible. You interact with customers to provide on -, and off -site technical support to address the questions, requests and concerns that they may have about the Globe Tracker products. This position is based in Singapore and is a mix of office and on -site work; travel to customer sites is common to handle issues that cannot be resolved via phone or e -mail. Your average workday is 8 hours and the average work week is 40 hours but can vary depending on the tasks at hand.
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Your responsibilities and duties consist of, but are not limited to:
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Customer support:<\/b>
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- Be the first contact point for customers and service providers for any issues, questions, product trouble, etc. they may have.
<\/span><\/li>- Provide remote and on -site technical support to customers.
<\/span><\/li>- Provide remote and on -site technical support to service providers.
<\/span><\/li>- Provide remote and on -site trouble shooting.
<\/span><\/li>- Provide on -line and on -site installation training.
<\/span><\/li>- Provide on -line and on -site GUI training.
<\/span><\/li>- Install GT systems in support of trials, testing and deployment.
<\/span><\/li>- Establish and maintain close contact with reefer unit OEM’s.
<\/span><\/li>- Establish and maintain close contacts with reefer unit commissioning agents.
<\/span><\/li>- Liaise with GT Product Support & Engineering to solve customer issues.
<\/span><\/li>- Liaise with GT IT to solve customer issues.
<\/span><\/li>- Work on -site with depots / customers / factories which require traveling.
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<\/div>Globe Tracker support:<\/b>
<\/div>- Support GT Engineering with product development and testing.
<\/span><\/li>- Support GT IT with product development.
<\/span><\/li>- Support the development of service bulletins.
<\/span><\/li>- Support the development of installation instructions.
<\/span><\/li>- Support the development of inspection/trouble shooting guides.
<\/span><\/li>- Support the development of service bulletins.
<\/span><\/li>- Support the deployment of product trouble campaigns.
<\/span><\/li>- Support warranty processes.
<\/span><\/li>- Support continuous development and improvement of the GT processes.
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<\/div><\/span>Requirements<\/h3>
Education:<\/b><\/span><\/span><\/span><\/span>
<\/div>- Successfully completed a mid -, or high level technical education, preferably in electrics and/or electronics.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Successfully completed by law required EH&S courses.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Successfully completed Manufacturer specific training / courses.<\/span><\/span><\/span><\/span>
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<\/div>Experience:<\/b><\/span><\/span><\/span><\/span>
<\/div>- More than 5 years’ hands -on maintenance and repair experience in the reefer industry.<\/span><\/span><\/span><\/span>
<\/span><\/li>- More than 5 years’ experience with interacting with different stakeholders at all organizational levels like customers, depot personnel, technicians.<\/span><\/span><\/span><\/span>
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<\/div>Specific skills:<\/b><\/span><\/span><\/span><\/span>
<\/div>- Strong technical background both theoretical and practical.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Structured approach to fault finding and diagnosing problems.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Able to handle multiple tasks at the same time.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Fluent in English, both verbal and written.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Fluent in Mandarin, both verbal and written.<\/span><\/span><\/span><\/span>
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<\/li><\/ul>Personal characteristics:<\/b><\/span><\/span><\/span><\/span>
<\/div>- Calm, patient, does not panic in stressful situations.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Organized and deploys a structured approach to work that needs to be done.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Get the job done approach.<\/span><\/span><\/span><\/span>
<\/span><\/li>- Not afraid to ask for support when needed.<\/span><\/span><\/span><\/span>
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<\/div>Licenses:<\/b><\/span><\/span><\/span><\/span>
<\/div>- International driver’s license.<\/span><\/span><\/span><\/span>
<\/span><\/li>- In possession of by law required certificates to work on refrigeration systems.<\/span><\/span><\/span><\/span>
<\/span><\/li><\/ul><\/span>Benefits<\/h3>
- Competitive compensation package<\/span><\/span><\/span><\/span>
<\/span><\/li>- Employee focused work -life balance / team building<\/span><\/span><\/span><\/span>
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<\/div><\/span> - Employee focused work -life balance / team building<\/span><\/span><\/span><\/span>
- In possession of by law required certificates to work on refrigeration systems.<\/span><\/span><\/span><\/span>
- Organized and deploys a structured approach to work that needs to be done.<\/span><\/span><\/span><\/span>
- Structured approach to fault finding and diagnosing problems.<\/span><\/span><\/span><\/span>
- More than 5 years’ experience with interacting with different stakeholders at all organizational levels like customers, depot personnel, technicians.<\/span><\/span><\/span><\/span>
- Successfully completed by law required EH&S courses.<\/span><\/span><\/span><\/span>
- Support GT IT with product development.
- Provide remote and on -site technical support to customers.