Reservations Agent

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

Job Description

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

They say that the first impression is always the right one, which is fortunate because you are the first point of contact for our clients. They must be in good hands with you 🤗.

You handle all the functions of a personalised and warm telephone reception 📞 (or by email 📧), reflecting the image of Mama!

You are unbeatable in the speed of response to requests 🧘 received by email.

Of course, you apply the company’s pricing policy 💼 and keep-up-to-date statistics for other departments. 📊

You have team spirit 👥, and your colleagues can count on you. 😉

Qualifications

MADE FOR YOU? ONLY IF…

• You are attentive and friendly 😊, overflowing with kindness!
• For you, confidentiality is important 🔒: what happens at Mama stays at Mama.
• A team player, you know how to work in a team: available, attentive, and responsive, your colleagues appreciate you. 🤝
• Gifted with a keen sense of communication, you have an impeccable level of eloquence.
• With excellent interpersonal skills, you never lack resources when dealing with client situations.
• You know how to prioritise your tasks. Master Yoda has taught you everything. 🧘‍♂️
• You can speak other languages. 🌍
• You are organised and never let yourself be overwhelmed.
• You have a commercial flair without being the “Wolf of Wall Street”! 🤑 

YOUR LITTLE EXTRAS ARE:

• Your smile can be heard over the phone! 😁
• You have experience in a reservation or reception service.

Additional Information

We’re sure you know the beat🎶:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.