POSITION SUMMARY
JOB SUMMARY
JOB DUTIES AND RESPONSIBILITIES
1. Processing and follow-up of all FIT reservations and Group rooming lists.
2. Take charge of the systematic and orderly filing of all reservation correspondence.
3. Keeps the Reservations Manager and Revenue Manager informed of daily/ last minute group reservation development and closely co-ordinates with the Reservation Manager & Revenue Manager for system updates and forecast changes.
4. Maintain an effective trace system for all bookings to ensure timely follow-up is done.
5. Monitors and be responsible for group booking activities, check all the details and clean up in Opera diligently 3 days prior based on the 1st arrival guest.
6. Actively perfect sell at 100% occupancy by checking on pre blocks.
7. Meet or exceed monthly upsell and maintain abandon calls goals at or below 3%.
8. Liaise with the Front Desk team for room assignments and keys preparation prior to the group’s arrival for VIP group (as and when needed).
9. Communicates and process last minute, no-show and cancellation charges or refund.
10. Update Reservations Manager monthly on group commission accrual.
11. Weekly commission clearances on verification / investigation via CTAC.
12. Handling of guest’s complaints and resolving guest’s issue when required.
13. Responsible for other administrative duties (e.g., preparation of reports and data collection) as assigned by the Reservation Manager.
14. Responsible for maintenances of good Group data standard in both EMPOWER and Opera, ensuring the rate set up given by Revenue and clean up are performed periodically for individual rate code.
15. As and when required, support Reservations Manager in ensuring smooth operations, including sufficient phone coverage, daily duties distribution, obtain and inform briefing notes.
16. Discharges function in accordance with the hotel policy
17. Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.