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Sales Associate, HSR

Hermes
Full-time
On-site
Singapore, Singapore
Customer Service
Description

General Role


As a Sales Associate, you will join a dynamic, progressive and highly experienced sales team, available to work with a 5-day work week roster including weekends. This role will assist the team in all aspects of the Hermès Boutique within Hermès standards of image and services worldwide. In this role, you will be contributing to all sales activities in store. Delivering quality and exceptional service including identifying customers’ needs, developing client relationships, sales, and delivering post-sale services.
 

Main Responsibilities:

  • Responsible for the daily store operational duties
  • Responsible for all sales activities related to selected métiers (product categories)
  • Delivers exceptional client service and maintains a pleasant shopping environment consistent with our brand image
  • Establish and maintain relationships with all clients
  • Keep customers informed on new products or services, changes, etc. 
  • Identifies and handles client enquiries and concerns
  • Executes sales plans and participates in in store animations and communication events
  • Communicates feedback gathered through in-store activities to store management 
  • Other duties as assigned

Requirements & Capabilities:

  • Passionate in retail industry, fresh graduates are welcome to apply.
  • Strong communications skills
  • Fluent in English, other languages are a plus
  • A team player who embodies the values of the House
  • Positive attitude, energetic and strong work ethic
  • Service oriented and enjoys genuine connections with clients
  • Able to work in a rapid retail environment 
  • Computer skills and mobile device skills required
     



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