Service Technical Support Engineer (Busway)

Key Responsibilities:

• Provide technical support for busbar systems, including installations, upgrades, and maintenance.
• Troubleshoot and resolve issues related to busbar products, components, and systems.
• Offer on-site or remote assistance to customers for the proper setup and maintenance of busbar systems.
• Prepare and deliver technical documentation, including RCA reports, manuals, and procedures for customers.
• Ensure all busbar systems comply with safety standards and regulatory requirements.
• Support other functional teams (Sales, Product, Projects) with technical expertise, including product recommendations and feasibility studies.
• Conduct site inspections and audits to identify potential issues and recommend solutions.
• Work closely with the engineering team to provide feedback and assist with product development and improvements.
• Coordinate with logistics and operations teams to identify spare parts p/n and ensure timely delivery and support of spare parts.
• Provide training to service operation engineers, customers and internal teams on the operation and maintenance of busbar systems.
• Keep up-to-date with industry trends, standards, and technological advancements related to busbar systems.

Qualifications & Experience

• Bachelor’s degree in Electrical Engineering, Power Systems, or a related field.
• Proven and minimum of 3years experience in busbar system installation, commissioning, and maintenance within data centers or critical power infrastructure.
• Strong knowledge of electrical codes, standards, and safety regulations.
• Experience in providing technical support and delivering customer service.
• Hands-on experience with thermal scanning, power distribution systems, and troubleshooting electrical faults.
• Ability to read and interpret technical drawings, schematics, and installation manuals.
• Experience with testing and commissioning procedures for electrical distribution systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills with the ability to engage with clients and internal teams effectively.
• Ability to work independently and as part of a team in high-pressure environments.
• Willingness to travel to customer sites as required.

Preferred Skills & Certifications:

• Certification in Electrical Safety or Busbar System Installation.
• Experience with critical power infrastructure in data centers, advanced busbar technologies, such as modular busbar systems, busway, and electrical distribution networks
• Familiarity with Vertiv products and installation standards.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES 

• Customer Focus 
• Operational Excellence 
• High-Performance Culture 
• Innovation 
• Financial Strength

OUR BEHAVIORS 

• Own It 
• Act With Urgency 
• Foster a Customer-First Mindset 
• Think Big and Execute 
• Lead by Example 
• Drive Continuous Improvement 
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers