Veracity logo

ServiceNow Senior Functional Consultant

Veracity
Full-time
On-site
Singapore, Singapore
IT

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest -growing Elite services partners, and due to our rapid growth, we need a Senior Functional Consultant.<\/span><\/span><\/span>
<\/span><\/span><\/p>

<\/span><\/span>
<\/span><\/span> The Senior Functional Consultant is required to lead and influence customers, to gain a deep understanding of their business problems and through applying technical analysis, recommend a solution. Is an expert with Business processes and the ServiceNow platform and processes and capable of delivering advice confidently when required. Working closely with the pre -sales team and is involved in delivering documentation through all stages of a project’s lifecycle.<\/span><\/span><\/span>
<\/span><\/span><\/div>


<\/span><\/span>
<\/p>

We Hire for Culture First:<\/span><\/span><\/span>
<\/span><\/span> Our people are global go -getters, we look to the long term, we solve for the customer, and we value open, honest, early communication.<\/span><\/span>   <\/span><\/span><\/span> We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at -risk components based on experience and the market.Other companies give you a job. We give you opportunity.<\/span><\/span><\/span><\/p>

​<\/span><\/span><\/span>
<\/span><\/span> Veracity is focused on building a people -focused organization with a long -term culture of excellence. We work hard, we have fun, we innovate and grow talent.<\/span><\/span><\/span>
<\/span><\/span><\/div>
 <\/span><\/span><\/span><\/span>
<\/span><\/span><\/div>

<\/div>

Key Responsibilities<\/span><\/span><\/span><\/b>
<\/span><\/span><\/p>

  • Lead the design and deployment of best practice process solutions that will achieve desired customer business outcomes and business value.<\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Design, build and deploy business outcome -driven solutions focused on designing processes which solve customer problems, are repeatable, accelerate value and employ process best practices and standards.<\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Translate business requirements into functional specifications/user stories.<\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Ability to communicate effectively with both technical and business teams.<\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Work with minimal oversight; deliverables and relationships are monitored through periodic reviews.<\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Responsible for obtaining approvals from business users for the user stories<\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Responsible for ensuring compliance to the stories developed<\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Identifying areas of business process improvement and recommending solutions that detail pros, cons and risks.<\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Managing and communicating business process and business requirements ensuring that the proposed solutions meet the customer's expectations.<\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Influence clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their business processes.<\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Completing, developing, and improving required documentation such as process flow diagrams, responsibilities, workshop agendas, presentations, gap analysis reports.<\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.<\/span><\/span><\/span>
    <\/span><\/span><\/span><\/li>
  • Advise functional and admin teams on design, development and overall ServiceNow best practices.<\/span><\/span><\/span><\/span><\/span><\/span>
    <\/li><\/ul>

    <\/div><\/span>

    Requirements<\/h3>
    • 5+ years of experience leading the definition and deployment of 'to be’ business processes solutions in internal or client environments from a people, process, and technology perspective.<\/span>
      <\/span><\/li>
    • Solid experience in requirements gathering, including experience in creating a process documentation and running workshops.<\/span><\/span><\/span>
      <\/span><\/span><\/span><\/li>
    • Strong experience with at least 3 full ITBM/ITSM/ITOM/HR/GRC implementations.<\/span><\/span><\/span>
      <\/span><\/span><\/span><\/li>
    • Experience with ServiceNow and comprehensive understanding of the ServiceNow Enterprise Product Suite.<\/span><\/span><\/span>
      <\/span><\/span><\/span><\/li>
    • Certified System Administrator certification desirable<\/span><\/span><\/span><\/span>
      <\/li>
    • ServiceNow Accreditations in IT Service Management and/or other product lines desirable<\/span><\/span><\/span>
      <\/span><\/span>
      <\/li><\/ul>

      Professional qualifications and education requirements<\/span><\/span><\/span><\/b>
      <\/span><\/span><\/p>

      • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills required to lead workshops and customer meetings.<\/span><\/span><\/span>
        <\/span><\/span><\/span><\/li>
      • Strong interpersonal skills, customer -centric attitude, ability to deal with cultural diversity.<\/span><\/span><\/span>
        <\/span><\/span><\/span><\/li>
      • Good team player and team builder.<\/span><\/span><\/span>
        <\/span><\/span><\/span><\/li>
      • ITIL Practitioner or Service Manager Certification preferred.<\/span><\/span><\/span>
        <\/span><\/span><\/span><\/li>
      • Knowledge of other frameworks such as COBIT, TOGAF beneficial.<\/span><\/span><\/span>
        <\/span><\/span><\/span>
        <\/li><\/ul>

        <\/div><\/span>