Software Licensing & Duplication Administrator

• Review and process software and system orders in accordance with Emerson requirements, policies, and guidelines.
• Manufacture, configure, and build specialized software orders supporting multiple business platforms.
• Validate custom-built orders across business systems to ensure accuracy and compliance.
• Monitor and prioritize urgent orders in the EREPPS system, coordinating timely follow-through with shipment teams.
• Work closely with dispatch teams to ensure orders are packed and shipped in line with established cut-off times and instructions.
• Prepare and maintain complete and accurate software shipping documentation that meets company standards and country-specific regulatory requirements.
• Address high‑profile customer inquiries related to shipping delays, documentation, or order issues with professionalism and efficiency.
• Collaborate with operational support and service teams to ensure service requests are completed within agreed timelines.
• Support the achievement of business objectives by meeting or exceeding established KPIs.
• Independently apply policies, procedures, and processes when managing escalations, ensuring consistent and transparent communication.
• Use sound judgment and industry knowledge to distinguish essential requirements from marketing claims, simplifying complex information without reducing accuracy.
• Perform administrative and operational tasks such as license management, customer mailing agreements, data entry, status reporting, and data quality checks.
• Maintain proper filing and documentation in compliance with company retention policies.
• Support Distribution Management through software-related assignments and other duties as needed.
• Take on additional responsibilities as business needs evolve.
• Comply with workplace safety requirements, including proper use of PPE, reporting unsafe conditions, and contributing ideas to enhance safety and health practices.

You keep in touch with customers. You include others in executing on decisions creating a buy in mentality. You solicit both input and discussion. You identify your values and organizational priorities and learn to expand business knowledge.

• Strong proficiency with computer applications.
• Experience in data analysis, reporting, and data validation.
• Ability to troubleshoot issues across business and operational systems.
• High attention to detail, with the ability to work through ambiguity and handle evolving information effectively.
• Strong written and verbal communication skills for engaging with cross-functional teams and stakeholders.
• A structured, methodical approach to managing product lines, including familiarity with Bills of Materials (BOM) and Agile processes.
• The ability to work both independently and collaboratively, managing competing priorities while maintaining a service-focused mindset.
• A customer-focused approach, with the ability to anticipate and respond to needs efficiently.

• A diploma or degree in a relevant discipline and experience in a fast-paced, computerized distribution or operations environment.
• Familiarity with process control systems.

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.