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Job Description:
Join our Asia Commercial Center team for Safety & Industrial Business Group. Collaborate with business leaders to optimize customer incentive plans, sales terms and conditions, and point-of-sale strategies to drive growth, enhance cash flow, and improve customer experience. Take charge of managing sales district and customer data while executing pivotal company projects.
Role and Responsibilities
Transactional Customer Advocate – Drive customer experience improvements
Understand end to end transactional customer journey
Prioritize and drive improvement actions for key pain points which are impacting customer satisfaction and/or costs to serve
Act as the key divisional liaison for division/portfolio-related operational issues impacting multiple process pillars
Lead the customer incentive plan process for the sales district/s acting in collaboration with the CIP Manager
Ensure account compliance with Terms of Sale and Merchandising plan requirements
Ensure process documentation for key processes to enable seamless knowledge transfer
Work with global/country counterparts to ensure any transnational accounts are aligned
Support training/transformation efforts for country ERP deployments
Detailed understanding of commercialization strategies for the sales district & working with business leadership to optimize growth
Qualification
Bachelor degree or higher from an accredited institution, MBA preferred
Minimum of five (5) years of channel sales, marketing and/or operations working experience
Change management and process improvement experience preferred
Experience in a Business Transformation or Channel management role preferred
Proficient in Microsoft Office
Proficiency in Power Bi, Power Apps will be added advantage
worker Type: Permanent
Work location:
Work Your Way Eligible (Employee choice to work on site, or hybrid)
This position does not require relocation. Employees from any of the following target locations may apply:
South Korea, Singapore, Austrailia, Japan, Taiwan
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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