Customer Projects Manager

Key Responsibilities:

• Take ownership of the project and collaborate with the Project Specialist (Planner) to review the work scope.
• Engage with customers to confirm and present project details during the input meeting.
• Create and manage a GANTT chart for project execution.
• Handle additional work requests (AWR), raise defects, and track critical parts with SCM.
• Monitor financial performance, ensure timely invoicing, and keep track of down payments.
• Coordinate resource assignments and keep everyone in sync from supervisors to P145.
• Stay on top of regulatory requirements to ensure successful aircraft release to service.
• Act as the go-to contact for customer inquiries, requests, and disputes, escalating when necessary.
• Drive continuous improvement, ensuring the smooth completion of each project.
• Manage all required documentation for the release of aircraft, including job cards, work reports, and logbooks.

What We’re Looking For:

• A hands-on approach to project management and a passion for delivering results.
• Strong communication and organizational skills to keep everything in sync.
• A team player who collaborates seamlessly with various departments (engineering, production, SCM, billing).
• An ability to balance customer satisfaction with meeting financial and technical targets.
• A forward-thinking attitude, always seeking to improve processes and outcomes.
• A Bachelor’s degree in a relevant field or equivalent aviation industry experience.
• At least 4 years of hands-on experience in aviation with a deep understanding of the industry.
• Solid technical knowledge in aviation, with the ability to apply it in real-world scenarios.
• Proven ability to thrive in a fast-paced, ever-changing environment, adapting to shifting priorities and demands.
• Comfortable working under pressure and tight deadlines without compromising quality.
• Skilled in managing multiple projects (MTX) simultaneously, with the ability to set priorities and take initiative.
• Results-driven, with a strong sense of accountability and the ability to execute tasks independently.
• Exceptional interpersonal and communication skills, able to engage with teams and customers alike.
• Fluent in English, both written and spoken, to communicate effectively with international teams and clients.
• Proficient in MS Office and familiar with SAP, CMP, and CAMP (bonus points if you’re already using these tools!).
• Strong customer service orientation, always aiming to exceed client expectations.
• Solid business and financial acumen, with an understanding of project budgets and financials.
• Influencing skills and a growth mindset, always looking for ways to improve and innovate.
• A Project Management Professional (PMP)® certification (or equivalent, e.g., Prince2) is a must, ensuring your expertise in managing complex projects.