The responsibilities of the Customer Service Officer/ Team Lead shall include but not limited to the following:
• To manage of day-to-day Customer Service Counter
• To guide and supervise Team Members as the team Lead.
• To plan for monthly staff roaster.
• Customer Service duties.
• Manage feedback and complains
• To coordinate with Asset on withdrawal and return of vouchers and premiums.
• Submit report at the end of each promotion.
• Submit monthly report to Finance.
• Managed to the OTH business account.
• To manage feedback and complaints.
• To handle the opening and closing of counter.
• Ensure all premiums, vouchers and assets are in order before opening and closing of counter.
• Ensure that manual forms and online forms tally every day.
• To assist in administering promotions.
• To ensure promotions stock available for daily promotions.
• To provide way finding for customers.
• To assist customers with queries relating to our stakeholders.
• To assist in lost and found of children and items.
• To assist in administering feedback.
• To assist in administering token for BBQ.
• To assist in administering social media contest.
• To submit daily report to Senior Customer Service Manager daily by 10 pm.
• Any other duties assigned
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