Accountabilities:
Higher Education Programme Delivery: Monitor and maintain an efficient system and coordinated processes to support program delivery operations in ac-cordance with the program requirements and CPE regulations.
Coordination with University Partners/Stakeholders: Work closely with stakeholders including university partners, student leaders and internal departments. Send communications and data to parties concerned, resolving student issues, seeking clarifications and staying abreast of chang-es affecting students. Coordinate and execute activities to facilitate University Partner visits.
Student Management: Oversee student life cycle. Guide the team to maintain good rapport and support to students on all student related mat-ters. Resolve students’ complaints and feedback. Review academic performance and carry out intervention for weak-performing students.
Interface with Students and other Stakeholders: Maintain timely, friendly and nurturing communication with students, prospects and alumni. Key liaison with other internal and external stakeholders to ensure smooth running of the programmes to meet service standards.
Process and System Enhancement / Innovation: Coordinate data to enable digitisation and automation of systems. Collate team feedback, iden-tify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.
Marketing and Recruitment: Maintain an updated pool of students and graduates to profile. Roster and support all marketing and recruitment efforts, conduct briefings and work with key stakeholders to ensure smooth on-boarding of new students.
Programme Review: Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for pro-gramme reviews (internal and external).
Requirements:
Bachelor’s Degree with 3 - 5 years of working experience Skills
Excellent communication, inter-personal and presentation skills
Team player with a mature personality, intercultural competence and positive attitude
Resourceful, self-driven and independent
Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines
Strong command of written and spoken English
IT savvy - Proficient with Microsoft Office (e.g. MS Word, Excel, PowerPoint). Familiar with system, software and applications (e.g. LMS, CRM, Canvas, Salesforce, Workday, RPA etc.)
EXCEL competency at intermediate level required.
Creative applications (e.g. Canva, Adobe Illustrator, video editing) and Online office tools (e.g. Skype, Zoom, MS Teams, Sharepoint, etc.) is preferred.
Familiar with statistical tools, collating data, preparing reports and presenting analysis (e.g. Power BI or similar software)
We regret that only shortlisted candidates will be notified.