Answer user inquiries regarding computer software, or hardware operation to resolve problems.
Oversee the daily operations, availability and performance of IT infrastructure and facilities supporting the computer systems.
Set up equipment for employee use, perform or ensure proper installation of cables, operating systems, or appropriate software.
Install
and perform minor repairs to hardware, software, or peripheral
equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
Provide back-up support for other applications, and other members of the department.
Add and troubleshoot network/standalone printers for end-users.
Provide basic support for IP telephony, video and audio conferencing.
Any other duties as assigned by his/her supervisor, or the Management from time-to-time.
Requirements
Preferably
Diploma / Degree or higher in Information Technology / Computer Science
/ Computer Engineering, or equivalent qualifications.
College degree may be waived if equivalent, extensive related experience can be demonstrated.
Strong working knowledge of TCP/IP, Wi-fi, IT network, Office 365, Active Directory, WSUS, Firewalls and Anti-virus software.
Working
knowledge of supporting, diagnosing, and troubleshooting diverse and
varied environments with a particular focus on PC and Server hardware,
Microsoft Operating Systems, and SAN storage.
Competent in working with MS Windows services, registry and remote access technology.
Experienced
with system administration in a VMWare environment and cloud
infrastructure (Azure, AWS and Google Cloud); familiar with using,
Veeams or similar backup applications; monitoring of cyber-security and
end-point protection appliance/applications will be advantageous.
Ability to maintain structure network cabling, i.e. patch panels etc.
Demonstrated ability to work independently or in teams, and adaptable to dynamic working environments.
Excellent interpersonal communication skills, good collaborative team spirit, with a can-do attitude.