Your Role 

The SCS & Indirect Procurement Manager role is to lead and motivate a team of Supply Chain Services (SCS) Customer Care to ensure that the team members shall provide superior, prompt, courteous and efficient services to customer; as well as to achieve high level of customer satisfactions. The Manager must be familiarized with company's products/services and policies; and able to converse it well to the team members. Lead a team of Customer Care by developing a standard work procedure within the team, monitoring the team productivity level and quality of works; as well as fostering a good workplace relationship with Business team.

Responsibilities and Duties

CUSTOMER CARE (SCS)

• Manage the daily activities in Supply Chain Service Customer Care team; ensuring customer enquiries are reviewed and analyzed that enable the Company to meet with their requirements. Ensure all daily's order and instruction are fulfilled accurately and timely.
• Ensure all the customer's complaints and unplanned events are handled appropriately and aligned to Regulatory & QSHE's policies. Ensure all action plans are implemented with high  resolution effectiveness.
• Identify roadblocks and attend to the daily or urgent operational matters that are encountered by Customer Care team, initiate practical measures and resolution to enhance the overall functional processes and performance quality.
• Drive continuous improvement project that enhance the processes in order managing/fulfillment, delivery, service quality, value-added services, and cost optimization.
• Ensure all Inbound and Outbound permits are declared correctly, timely and that adhered to Singapore Customs guidelines .
• Manage staff recruitment, OJT trainings, staff's development, provide counselling and mentorship, team bonding, conduct periodic performance assessment and half yearly appraisal.
• Take ownership of the respective SOP and WI; review and revise the documents accordingly.
• Ensure customers' KPI reports are updated accurately and timely.
• Participate in Monthly Management Meeting, updates on SCS Monthly Performance KPI, result or status of cost-savings or project implementation and any other matters.
• Recommend systems improvement measures to the Management.
• Internal communication on management systems matters.
• Implement management systems procedures.
• Assist RA leader to conduct risk assessments to identify hazards and implement effective risk control measures.
• Ensure that adequate safety measures are taken for any machinery, equipment or process used at the workplace.
• To follow the company 's procedures, safety rules and measures stated in the WSH Risk Assessment.
• Not to engage in any unsafe or negligent act that may endanger yourself or others working around you.
• The responsibilities to participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
• Ensure staff that performs work duties that may have a significant environmental impact is competent, based on appropriate training, instruction or experience.
• Other duties as assigned.

A.INDIRECT PROCUREMENT

• Train local colleagues to ensure everyone strictly follows the Global Indirect Procurement Policy (GIPP); train new employees on time; conduct refresher training as needed.
• Communicate and implement locally all global and regional policies, guidelines and processes.
• Update Regional Indirect Procurement (IPR) team on the execution status of all IPR projects from all functions; perform monthly reporting on time as required.
• Be the measure owner for your organization's IPR projects in the global savings tracking tool CAT4.
• Champion IPR initiatives and help remove roadblocks when needed.

Authority

• First level approval of Purchase PO for IPR. Approval of leave application for the immediate staff.
• Approval of claims for the immediate staff based on policies.
• Performance review for the immediate staff and recommendation for promotion.
• Counseling and disciplinary action, including termination/ dismissal (review with immediate superior and HR).
• Interview and Selection.
• Offer of employment (review together with HR) to Executive Level and below.

Knowledge and Skills Requirement

• Diploma or Degree holder.
• At least 10 years of experience in customer service or related field.
• Ability to lead and supervise team members and work under tight deadlines.
• Good personality and excellent verbal and written communication skills.
• Be a professional communicator who can motivate and encourage team members to perform well.
• Excellent problem-solving skills and diplomacy while dealing with complex issues.
• Reacts well under pressure, especially in the midst of constant organizational changes.
• Able to analyze data and recommend solutions for improvement.
• Supervising and delegating work to subordinates and ability to evaluate their performance.
• Proficiency in Microsoft office.

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag TA Team