Nanyang Technological University (NTU) in Singapore is a leading research-intensive public university. Consistently ranked among the world's top universities, NTU is also known for its beautiful and sustainable campus.
This opportunity in the Research Support Office offers a dynamic role where you will work alongside the research systems lead. The position is pivotal in ensuring the smooth daily operation of our research systems, providing vital user support, and enhancing system functionality. You’ll collaborate closely with the IT department to optimize system performance and efficiently address user inquiries—playing a key role in advancing NTU’s research excellence.
Job Responsibilities:
User Support and Management:
Act as the primary contact for users regarding research system functionalities and issues.
Monitor the service portal for reported queries, troubleshoot functional problems, and provide guidance.
Coordinate with the IT department and vendors for technical resolutions and support interim solutions pending the deployment of permanent fixes.
Training and Documentation:
Maintain up-to-date user guides, system documentation, resource pages, and training materials to reflect system changes.
Assist with training and coordination of system-related events.
System Support, Maintenance, and Management:
Coordinate and conduct comprehensive testing of system fixes and approved change requests prior to implementation.
Organize and actively participate in research system meetings, document key discussions, and ensure follow-up on action items with relevant departments. Identify gaps in research processes and collaborate across teams to develop effective solutions.
Ensure that all system-related documentation is regularly updated and easily accessible to the NTU community.
Additionally, coordinate and conduct scheduled functionality checks, routine system maintenance, and provide support for system- and process-related audit activities.
Grant Management and Research-Related Activities:
Engage in end-to-end grant management processes to gain a comprehensive understanding of the workflows involved. This familiarity will enhance your ability to provide effective functional support for research systems.
You will also participate in other research-related office activities to ensure a cohesive approach in supporting the NTU research community.
Requirements:
Bachelor’s degree with a strong interest in IT system support and management.
Fast learner who is comfortable navigating and using specialized IT systems.
Quick-thinking, resilient, and resourceful, with strong problem-solving and critical-thinking abilities. Thrives in fast-paced, dynamic, and sometimes ambiguous environments.
Meticulous, detail-oriented, and thorough in task execution.
Able to work both independently and collaboratively with various stakeholders to achieve objectives.
Proficient in Microsoft Office applications.
Prior experience in an end-user support environment, research/project management, or in implementing, managing, or supporting IT applications is a plus.
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU