Key Responsibilities:
- Provide day-to-day Sitecore CMS support (content updates, configuration, structural changes)
- Troubleshoot Sitecore issues across frontend and backend components
- Maintain Sitecore CM/CD environments, search indexes, and integrations
- Implement Sitecore enhancements and new components when required
- Perform Sitecore patching, upgrades, and configuration updates
- Support incident resolution aligned with SLA timelines
- Support remediation of vulnerabilities identified through security scans or VAPT
- Maintain proper technical documentation (configurations, deployments, runbooks)
- Support transition from incumbent vendor where required
Non-Negotiable Skillsets (Must Have)
Candidates should meet the following criteria:
- Recent hands-on experience in Sitecore CMS (within the last 2 years)
- Strong experience in .NET / C#
- Experience supporting Sitecore CM/CD environments
- Experience working with Azure-hosted applications
- Experience in Sitecore troubleshooting and maintenance support
- Experience handling production incidents and bug fixing
- Familiarity with secure coding practices (OWASP awareness)
- Experience working in support or SLA-based environment
Good to Have:
- Sitecore certification
- Experience with Sitecore Helix architecture
- Experience with Sitecore upgrades or patching
- Experience supporting public sector or enterprise websites
- Experience working in structured maintenance environments